INTRODUCTION

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and ZTA Trading LTD (“we,” “us” or “our” “company”), concerning your access to and use of the Phonelolly.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected to it (collectively, the “website”).

You agree by accessing phonelolly.com, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the website, and you must discontinue use immediately. This website is intended for Great Britain residents that are aged 18 and over. You must discontinue use immediately if you do not fall into this category.

DEFINITION

  1. • Contract: The contract formed between us when an order is accepted by us, subject to these terms and condition.
  2. • Welcome Pack: A mail pack that is sent by us to the customer (“you”)
  3. • Registered User: A customer (“you”) successfully register an account on our website.
  4. • Guest Checkout: When a customer (“you”) places an order without opting to become a registered user.
  5. • Order / Sell Order / Recycle Order: An order placed by a customer (“you”) online using our form. Completed accurately as possible to ensure we can process the order.
  6. • Revised Offer: A customer (“you”) has inputted the incorrect condition, prompting us to amend the pricing of your order.
  7. • Device: The device that the customer(“you) want to sell.

OUR DETAILS

Trading Address:

ZTA Trading LTD
Foxhall Business Lodge
Foxhall Road, Nottingham
NG7 6LH, UK

Phonelolly.com is owned and managed by ZTA Trading LTD whose registered address is: Foxhall Business Lodge, Foxhall Road, Nottingham, NG7 6LH, UK.

EMAIL: INFO@PHONELOLLY.COM
PHONE: 0000000000

YOUR ORDER

Every device sent to us must be processed through our online order form. The online order form must be completed accurately. If the order form is not completed correctly and accurately, you may receive a lower revised offer.

By submitting an order, whether it is using a registered or guest check-out, the details input will be used to process that order. It is your responsibility that the information inputted is accurate and up to date.

To successfully submit an order online, you must meet the following criteria:

  1. • The order must be placed by someone that is aged 18 or over.
  2. • UK resident accessing our website from the UK. It is with our complete discretion that we may accept orders from different countries.
  3. • You must be the owner of the device or have full permission to sell on behalf of the owner.

Upon successfully placing an order on our website, you will receive an order via email. It is your responsibility at this point to check the order details for any mistakes. If there is an issue, please contact us to amend the order.

Following the completion of an online order, you will receive a Welcome Pack, contained in the Welcome Pack will be a copy of your order. It is your responsibility as this point to check the order copy and to ensure that the details are up to date and accurate. If there is an issue, please contact us to amend the order.

It is your responsibility to complete the order accurately, and we will not be held accountable for any losses for incorrect or misleading information.

YOUR DEVICE

It is vital that you read the condition grading when you place an online order. Along with the condition grading your device must also meet these criteria’s:

  1. • Your device must not be lost or stolen.
  2. • Must not be associated/allocated a personal/security account such as; iCloud, Google, Samsung, Huawei or any other personal/security account that cannot be deleted by us.
  3. • Must not have a password, fingerprint id, face id active/enabled.
  4. • Must not be jailbroken or rooted.
  5. • Must not be crushed, bent or snapped.
  6. • Must not have any engraving.
  7. • Must have original housing.
  8. • Must not be blacklisted by any network.
  9. • Must include the battery and back cover.
  10. • Must not be missing internal parts.
  11. • Water damaged.

If you send us a device that does not comply with the above criteria and requirements, we have the right to cancel your order and return your device.

If you send us a device that has iCloud, Samsung, Google or any other account linked, will try our best to work with you to delete the account. If this cannot be done, we reserve the right to cancel your order and return your device.

If the above criteria and requirements are not met, you will be informed by either; post, email or phone. We will offer you the option to return to sender for free; the phone will be sent back to your registered/order address. If the delivery missed you must pay for delivery (£5.50), we would then re-attempt delivery for a second time. If the delivery is missed for the third time, we will offer you £0 for the device and dispose of the device.

If we receive no response within 28 days, we will offer you £0 and dispose of the device. If you missed your 1st delivery attempt, you have 28 days to get in touch with us to arrange payment for re-delivery costs. If we get no response or resolution, your device will be disposed of.

You will receive £0 payment for a device that is disposed of.

CHECKING YOUR DEVICE HISTORY

Once we have received your device(s) one of our technicians will check the device over. We use various software(s) and services to protect us from ensuring that we do not by flagged devices.

What we check for:

  1. • Finance on the device (Is it yours to sell or is there finance remaining)
  2. • Network databases
  3. • Stolen, blacklisted and blocked/barred databases.

It is required by law that we do not buy a stolen device and fund criminal activity. We have to hand over any devices to the local/relevant authorities.

If your device is flagged, you will be notified via email, phone or text.

At this point, you have 28 days to resolve the matter to hand. You will need to contact the authority relevant to flagging your device. It is your responsibility to resolve this matter.

If the flagged matter is not resolved after 28 days, then it will be our obligation to hand over the device to the authority relevant to flagging the device. In this case, you will not receive your device nor shall any sort of payment be offered.

If you have successfully removed the flag, we will immediately process your payment.

If we are required to dispose of such a device, the motherboard will be crushed.

REVISED OFFER

Upon testing your device, if we find that the order does not match or if your device does not comply with our terms and condition or the selected grade upon ordering, we reserve the right to cancel the order or revise the price with an offer.

If a revised offer is applied to your order, you will be notified by phone, email or text. At this point, you will have 28 days to accept or reject the offer.

If you accept the offer, we will proceed to process the order.

If you reject the offer will send the device back to you for free. The first delivery attempt will be free, and the second re-delivery will incur a postal charge of £5.50, which must be paid before we dispatch the phone.

If the second delivery attempt has been missed, it is then your responsibility to get in touch with us. If you do get in touch with us within 28 days, we have the right to process your order, for the current price that we are offering on that day.

If no reply has been made within 28 days of notifying you of the revised offer, we shall process the payment of the amount of the revised offer to your account.

Our revised offers are final and non-negotiable.

OWNERSHIP OF YOUR DEVICE

Ownership of your device is transferred over to us when we send payment to your nominated account.

Ownership of your device is also passed over to us if we have to dispose of your device for reasons concerning our terms and conditions.

PAYMENTS

Payments will only be made for devices that have been received, tested/examined, acceptance/approval revised offer requirements (if applicable) and complied with our terms and condition.

Payment will be made via BACS or PayPal only, as selected on our website when ordering. If this needs amending, please let us know right away. It is your responsibility to ensure that your details are accurate and up to date.

We aim to make payment within 24 hours of receiving your device. However, this timing is just a guideline, and we cannot guarantee that payment will be made within 24 hours of receiving your device.

We cannot be held responsible for occurrences beyond our control such as; dealing with a stolen/blocked/barred flagged device, lost in post device, devices that need revised offers or any other unforeseeable issue.

We cannot be held responsible or liable for any delays or failure to dispatch payment caused by third-parties such as; Banks and PayPal whom we have no control over.

Payments may be subject to security or validation by a third-party associate or us.

All orders, offers, revised offers, payments are inclusive of VAT at the applicable rate.

POSTAGE AND RETURNING YOUR DEVICE

You must be happy to send your device, you are in your rights to accepting or rejecting using our postal service provided by Royal Mail.

Once your device has been received, you shall be informed by email, phone or text.

You will be sending in your device at your own risk. We cannot be held responsible for any losses or damages in the post. We recommend that you safely package your device to avoid any disappointments. We use Royal Mail Tracked 48 which compensate for the value of £100. All devices must be sent inline with Royal Mail’s guideline.

In the event of your device being lost in the post. You are responsible for submitting a claim against Royal Mail.

Should you wish to use your courier, we shall not reimburse any postage/delivery costs.

LOG FILES

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

COOKIES

Like most interactive web sites, phonelolly.com uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

LINKS TO THIS WEBSITE

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

LINKS FROM THIS WEBSITE

We do not monitor or review the content of other parties’ websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other website connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

COPYRIGHT NOTICE

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trademarked.

FORCE MAJEURE

Neither parties shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such parties including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, an act of civilian or military authority, uprising, earthquake, flood or any other natural or human-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

WAIVER

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the negligence of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

GENERAL

The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products], you consent to these terms and conditions and the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms, and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as a waiver of such provisions and shall not affect the validity of these Terms and Conditions or any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

NOTIFICATION OF CHANGES

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by email or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days before these changes taking place. You are therefore advised to re-read this statement regularly

PRIVACY POLICY

We take your data protection very seriously and we do everything we can in our power to keep data stored secure.

To see our privacy policy please visit: https://phonelolly.com/content/13-privacy-policy

TERMS OF WEBSITE USE

To see our Terms of Website Use please visit: https://phonelolly.com/content/3-terms-and-conditions-of-use